Return and Refund Policy

We have a 30-day return policy. You have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition you received it, unworn and unused, with its tags and in its original packaging. You will also need the receipt or proof of purchase.

To complete your return, please contact us at info@volair-shop.com.

If your return is accepted, we will send you a return label and instructions for shipping your package. Items returned without a prior return request will not be accepted.

For any questions regarding a return, please contact us at info@volair-shop.com.

Damages and Problems
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so we can assess and resolve the issue.

Exceptions / Non-Returnable Items
Certain items cannot be returned, such as perishable goods (such as food, flowers, or plants), personalized products (such as special orders or personalized items), and personal care products (such as beauty products). We also do not accept returns of hazardous materials, flammable liquids, or gases. Please contact us if you have any questions or concerns about your item.

Unfortunately, we cannot accept returns of sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you already received and, once the return is accepted, make a separate purchase for the new item.